Unparalelled Productivity Standards
Everything looking good, dashboard is on track too! Thank you Sunknowledge and team.
- T**** G****, Purchasing Manager, Leading Complex Rehab Provider From California on Sunknowledge Services inc.
A Great Team Of Expert Medical Billers
I would like congratulate Sunknowledge!
The originator sent a lot of insurances to them at one time. They searched through all of them and was able to find out that only one that were the correct and active insurance.
Great job!
- M**** Mc****, Leading Home Care Company From North Carolina on Sunknowledge Services inc.
We Serve You With Trust & Excellence
Great…you guys are doing a wonder full job.
- D***** C**** , Leading DME Company From Pennsylvania on Sunknowledge Services inc.
Thank You Guys For The Great Work!
My boss just called to tell me how happy she is to see V***** and A***** dashboards in such great shape! Down from hundreds of tasks to just a few. Thank you guys for the great work!
- B***** Z****, Billing Operations Manager, Leading Complex Rehab Provider In California on Sunknowledge Services inc.
Seamless Business Transition Capabilities
We have been Sun Knowledge clients since August 2018 and have been very happy with their services. As we have had openings in our billing, coding and collections departments, we have had additional opportunities to outsource those positions to Sun Knowledge and they have been very flexible and accommodating with learning our workflows and our EMR. They have successfully filled slots that were historically hard to keep stable in our office. For that we are very grateful.
- J***** C*****, Administrator, Leading DME Provider Form Texas Area on Sunknowledge Services inc.
Seamless Business Transition Capabilities
We have been using Sun knowledge billing services for about 3 months and so far I can say that having an extra biller has been very helpful for following up on our old aged accounts. It makes it a lot easier to resolve the denials after looking at the follow up detailed notes that they put into the system. Having weekly meetings and spreadsheets for the accounts worked on have been a good way to follow up and see if actual monies are being collected and also provides ways to monitor what types of consistent denials we are getting so that we can come up with ways to improve our process. I’m happy that they were experienced with our billing software and we didn’t have to hire someone and train them. Hopefully we can utilize more of their services once this project is caught up and completed.
- K****** M*****, Leading DME Provider From Hawaii on Sunknowledge Services inc.
Our Team Drives Your Cash As A Reliable Extension
I would like to take the time to thank you all for your wonderful contributions during our recent projects and changes. Without the help, hard work , diligence ,we would not be able to meet our goals. With everyone’s efforts I would like to express my deepest gratitude. You are all a great team to work with. You are all doing a great job contributing talents, and skills. I am looking forward to seeing what we can achieve in the future.
Again, outstanding job!
- K*** D*****, Insurance Verification Manager,Leading DME Provider From NewYork Area on Sunknowledge Services inc.
Excellent Support In Medical Billing Services
You guys are amazing and wish you could train everyone who works these calls to be as efficient and work as hard as you to save the patient
Your hard work does not go unnoticed
- M** M*****, Leading DME Company From California on Sunknowledge Services inc.
Low Cost With Highest Productivity Metrics
I wanted to reach out and let you know how much I appreciate our partnership with Sun Knowledge. Our experiences thus far have all been very positive and I am very much looking forward to moving forward with the additional opportunities for further partnership that we are currently working on, as well as other opportunities that lie ahead in the future.
Sun Knowledge has been an excellent partner with V**** Healthcare and always such a pleasure to work with.
Thank you for your continued excellence in partnership.
- E*** M****| Regional Director Of Customer Care, Leading DME Company From California Area on Sunknowledge Services inc.
Excellent Resources Improving Your Collections Everyday
I wanted to make sure that everyone is aware of the amazing cash impact that your team made today.
We had 3 outstanding vent invoices for a patient that your team have been working to get paid due to what they felt were erroneous denials. Your team were able to get the medical records, CMN, and vent performance report and appeal the denials with Aetna (commercial). Aetna agreed with the appeal made and paid our company for all 3 invoices totaling $10,574.88 in payment.
This is an impressive win and I am so very proud of the Sunknowledge team and their ability to start digging in to denials and finding root causes to resolve bad denials.
- C***** H******, Billing Supervisor, Leading DME Company From Pennsylvania on Sunknowledge Services inc.
Serving The Largest DME Company In The East Coast
I have received very positive feedback on the recent ramps and overall performance of Sun Knowledge.We have grown a good amount in the past year. Looking forward to continued growth, performance and success working with you and the team.
- S**** R******, Chief Revenue Officer, Largest DME Company In The East Coast Area on Sunknowledge Services inc.
Excellent Support In Medical Billing Services
Thank you for your patience. I would like to express my appreciation for how hard Sun Knowledge works on our projects. Everyone is always very on top of communication, very detailed in their work and a pleasure to work with. Please pass along my thanks!
- M***** M*****, Leading Orthotics & Prosthetics Company From California Area on Sunknowledge Services inc.
Unparalleled Ability To Work On Client Protocols
We are all very pleased with the work Sunknowledge does and continues to do.
The staff that we work with on a everyday basis is informative and educated on there position at Sunknowledge, Our work together continues to grow and our relationship has grown over the years we have been together.
This is a very hard business to be in these days and I thank you and everyone at Sunknowledge for helping us to become more efficient and diligent with our work. I do received daily communication from your staff, which I greatly appreciate.
Here's to many more years together. Hope you all have a great day
Thank you all for your service
- M***** W******, Office Manager, Leading DME Provider From New York on Sunknowledge Services inc.
One Stop Medical Billing Destination
I would like you all to let the Sunknowledge teams know that they are doing a GREAT job and we do appreciate all the hard work. You all’s work does not go unnoticed and we are very appreciative of all the help. I know that the duplicate accounts have become frustrating but I ensure you all that I will be working to make sure that I get this resolved.
I just wanted to give you all and BIG THANK YOU AND KEEP UP THE GREAT WORK!!
- S***** C****, Operations Supervisor, Leading DME Provider From Tennessee on Sunknowledge Services inc.
Deliver Results/ Complete Support With Communication
I do love having all of you as part of my Team and know we are going to do GREAT things!
Please pass along to the rest of our staff. I am working on getting TEAMS chat so I can actually include everyone on that Team on Shout outs, training guides and such, this is still a work in progress.
- L**** C****, Office Manager, Leading Orthotics & Prosthetics Company From Tennessee on Sunknowledge Services inc.
Unique RCM Support With A Confident Pool Of Medical Billers
The SOWL is looking very good for the end of the month.
Thanks to your constant attention to the SOWL and your focus, this month shows the highest billing revenue in our company’s history! Thank you for being a part of this team!!
- B****** Z***, Billing Operations Manager, Leading DME Company From California on Sunknowledge Services inc.
Best Productivity Metrics In The Healthcare RCM World
I want to recognize the team for their hard work last week and weekend.
You all did a wonderful job managing volume and we greatly appreciate your support!
We hope you were able to enjoy some time with family and friends.
- J**** P****, Reimbursement Manager, Leading Home Care Company From North Carolina on Sunknowledge Services inc.
A Reliable Billing Team Working For You
This is AMAZING! What a WONDERFUL job done by your team!
- J****** B******, Insurance And Reimbursement Manager, Leading DME Company From Wisconsin on Sunknowledge Services inc.
STREAMLINED REVENUE CYCLE MANAGEMENT APPROACH
I’d like to take the opportunity to send my most sincere heartfelt thanks to sunknowledge team for your ongoing partnership in serving our customers. I sincerely appreciate all that you do each and every day and your dedication to providing the best experience possible does not go unnoticed.
Keep up the AMAZING work!
- J****** B******, Insurance And Reimbursement Manager, Leading DME Company From Wisconsin on Sunknowledge Services inc.
A Team Working As An Extension Of Your Best Practices
I am very pleased with the work that has been done in last 2 weeks. It is a relief to see payments coming in and I look forward to discussing further service starting next month. Your service and hard work is much appreciated.
- C***** G*****, Manager, Leading DME Provider From Maine Area on Sunknowledge Services inc.
Deliver Niche Support As A Complete Billing Extension
Wow, this is very impressive work from your team without any doubt!
- S***** B*****, CEO, Leading DME Provider From California on Sunknowledge Services inc.
A Team For A Hassle Free RCM Experience
Your team is doing excellent work. I have not come across any errors from your team. Keep up the good work.
- T****** W*****, Manager Of Cash Posting, Leading DME Provider From Pennsylvania on Sunknowledge Services inc.
Seamless Communication Standards
I am pleased to report that we are very happy so far with the services being provided by Sunknowledge.
Have A Good Day.
- L****** G******, Chief Executive Officer, Leading Ambulatory Service Provider From New York on Sunknowledge Services inc.
A Team That Works For You
I wanted to take a moment and thank you for being a part of our team during our relationship with Sunknowledge. I appreciate your willingness to learn and share that learning with the team so we could all grow together. You have a wonderful attitude toward teamwork and I know that will continue to serve you well in the future. Your positive attitude and commitment to our team will be what we miss most about working with you each day. I wish you all the best.
- L***** H***** , One Of The Largetest DME Provider From Pennsylvania on Sunknowledge Services inc.
Delivering Out Of The Box RCM Support
Awesome. Sunknowledge team continue to do a great job.
- Leading Urgent Care Compnay From NewYork on Sunknowledge Services inc.
A Complete AR Collection Support
You guys are so quick with getting this completed! Thank you so much!
- F***** L*****, Lead AR/Collection Specialist, Leading Orthotics & Prosthetics Company From Colorado on Sunknowledge Services inc.
Task Specific Pre Billing Support
Excellent job on determining the practitioner for E****** P*******, .Also I’m glad things are making more sense and understanding that if there is no cost to us on items we leave them off.
- T**** G*****, Leading DME Company From California Area on Sunknowledge Services inc.
Experienced AR Team For Better Collections
I find everyone to be open, thoughtful and eager to understand our accounts receivable methods and requirements.
The team is receptive and readily accepts instruction. The team members make thorough, thoughtful efforts to understand denials, and work logically toward resolution.
I am happy to be working with the team and look forward to fruitful results.
- L*** B***, Corporate Trainer, Leading DME Company From Texas Area on Sunknowledge Services inc.
Versatile Team Of Medical Billers
The team performed very well! Congratulations to all of you.
- L*** B***, Corporate Trainer, Leading DME Company From Texas Area on Sunknowledge Services inc.
SunKnowledge has Met or Exceeded My Expectations at Every Turn
My team at SunKnowledge has met or exceeded my expectations at every turn. This is an incredibly complicated industry, mistakes are inevitable, but I am so impressed with S***n, P*****m, A*****t, and V****a in their ability to adapt to new rules and correct past mistakes.
The level and quality of communication is excellent. When we had our Go Live date with A*****t and S***n, I was worried that they might not communicate as often as I would like and mistakes might run out of control but I have been so pleased with our consistent level of communication. They hear me when process changes are needed, they work excellently on their own, and they're so fantastically detail-oriented, they often see details that even I miss.
Very happy with what we have going here.
- B*******n Z**n, Director of Operations, Leading DME Company from California on Sunknowledge Services inc.
I am So Glad That Sunknowledge with Us
I know you've had a lot of extra work lately with the staff changes at GP and that we are not meeting the things you need from us to do your job as quickly and thoroughly as possible. I wanted to thank you for hanging in there with us and for all your extra work, including the explanations to our full team when we have questions. You are a great addition to this team and I'm so glad that you're with us. Your attention to detail on the pre-billing side has been invaluable as we've transitioned at GP. Thanks for keeping us in the green before delivery! Also, thank you for coming prepared to Friday meetings with items we need to discuss or work on as a team. Having this feedback from you is extremely helpful in communicating process and needs to our full clinic. Have a nice morning.
- L****n C****t, Office Manager,Leading Orthotics & Prosthetics Company From Tennessee on Sunknowledge Services inc. on Sunknowledge Services inc.
A one stop destination for both pre/post billing activities
I just wanted to take a moment to say thank you for your recent work on both the pre-billing and billing side. It couldn’t have been easy training someone on pre-billing while transitioning to a more complex role in billing, but you did a great job with both. I greatly appreciate your hard work and reliable participation in our meetings. We are very lucky to have your on our team.
- L***** C******, Office Manager,Leading Orthotics & Prosthetics Company From Tennessee on Sunknowledge Services inc.
Faster AR recovery
Just wanted to say how impressed I am with your work so far! AR collections really look incredible and clearly reflects your hard work! Keep it up!
- A***** S*****, Director Of Operations, Leading Nursing Home Company From New Jersey on Sunknowledge Services inc.
Seamless business transition capabilities
It has been a pleasant experience working with SK over the past few months. The transition has been very smooth. The team is adaptable and quick to learn the new projects we continuously add on. We are very pleased with the teams work and daily progression thus far. SK has surpassed our goals and expectations.
We look forward to the future with SK.
- W****** W******, Lead Billing Specialist, Leading DME company from Michigan on Sunknowledge Services inc.
Unparalleled communication best practices
THANK YOU FOR APPLYING THE RECOMMENDATIONS FROM OUR MEETING GREAT JOB! I shared this with all the managers here at the local office!
- A******* P*********, Patient Relations Supervisor, Leading DME company from California Area on Sunknowledge Services inc.
Highest productivity metrics in the RCM world
I just wanted to let you know what a great job you are doing on the coinsurance claims! You are really making a difference!
- A***** S*****, Director of Operations, Leading Nursing Home Company from New Jersey on Sunknowledge Services inc.
Unparalleled Operational transparency
I appreciate all of the hard work that you are doing and the attention to detail that you consistently provide! Keep up this great work and I know that we will continue to improve and grow working as a team!
- V****** R******,Billing Supervisor, Leading Medical Device Company on Sunknowledge Services inc.
Excellent Support In Medical Billing Services
I can't say it often enough, you guys make such fantastic teammates! Thank you so much for getting through all those large sales orders this afternoon and with time to spare. You are excellent.
- B******* Z***, Billing Operations Manager, Leading DME Company From California Area on Sunknowledge Services inc.
Dedicated account manager and unbeatable pricing
Way to go! Keep up the great work.
- W****** W******, Lead Billing Specialist, Leading DME company from Michigan on Sunknowledge Services inc.
Great Team to work with
I just wanted to inform you that we have selected your team to specifically target our best opportunities for past due leads.
Your team was selected for this project since you guys are truly the key players in our success! Please relay to your entire team how impressed we are with all of you, and how much we appreciate your dedication. As always, please contact me on my cell if you have any questions about this information.
- C***** M******, Sales Manager, Leading DME Company from California Area on Sunknowledge Services inc.
Dedicated support in pre billing requirements
Thank you for reaching out this afternoon.We would absolutely like to adopt your recommendation regarding the use of the authorization and admin notes forms for diabetic shoe patients with Medicare. Thank you for thinking outside of the box in ways that helps us prevent errors in our pre-billing and claims process. It's very nice to have you working on our team again.
- L***** C******, Office Manager,Leading Orthotics & Prosthetics Company From Tennessee on Sunknowledge Services inc.
Task specific support in Denial Management
I want to reach out and let you know how excited my supervisor and I, are about the presentation of the monthly AR report and ideas for using the report to work denials. We love the idea of identifying denial patterns and attacking them all at once and we immediately see the value in identifying "pain areas" in our AR and all the analytical flexibility afforded by the design of this report.
We also highly value Sunknowledge’s willingness to balance our team’s focus between both Brightree and the AR report. We are absolutely on-board with this strategy.
- Task specific support in Denial Management on Sunknowledge Services inc.
Excellent Communication Best Practices
We are very pleased with the service provided. Everyone is so nice and very helpful. Thank you.
- F*** B****, Office Manager, A reputed orthotics & prosthetics company from New Jersey on Sunknowledge Services inc.
A one stop Orthotics & prosthetics billing hub
I know it's a lot and we still have a long way to go, but it's great to see the team noticing so many patterns and posing solutions in order to get claims paid. Thanks for your hard work. It’s a pleasure working with you.
- L***** C******, Office Manager,Leading Orthotics & Prosthetics Company from Tennessee on Sunknowledge Services inc.
A Complete RCM Destination
We are very happy with Sunknowledge, everything going very smooth. Sunknowledge team is very much knowledgeable, precise and professional.
- D**** B*****, CFO/CIO, Leading DME Company on Sunknowledge Services inc.
Task Specific Accounts Receivable Collections
Thanks for the great work done by Sunknowledge on our accounts receivable recovery!
- S*** R********, Chief Revenue Officer, One Of The Biggest Group Of DME Companies on Sunknowledge Services inc.
A Dedicated TEAM For A Better Revenue
Thank you for the great job last week with the patient entry!
- Z***** C*****, Billing Dept., Leading DME Company From California on Sunknowledge Services inc.
Excellent Practice Management/Revenue Cycle Management Support
I wanted to let you know that the SK Collection team had a great month in January 2019! The amount that was collected this month was a record for the SK group. We are very excited by this and hope to see these numbers continue in the future months. Please pass on the message to the team and let them know we recognize their hard work and effort. This is a great start to 2019 and sure this year will be a great success!
- Y*** C*****, Supervisor | A Leading Healthcare Company In New Jersey Area
Hi S******l
Absolutely! It’s been a great experience working with you and the Sunknowledge team.
- S***** B****, CEO | Largest DME Company on Sunknowledge Services inc.
A Next Gen Medical Billing And Collections Company
R*** and S**** and the team are doing a great job. If there was something that we think they should be doing that they aren’t, believe me, we’d tell them!
- CEO, Brooklyn’s Leading Urgent Care Company on Sunknowledge Services inc.
Hi S******l
I have gone through the collectors claims that they worked yesterday and firstly want to say great job! Everyone was at 40 claims or more for the day and that’s outstanding! Every day we get better and better so let’s keep up the great work! Overall everyone had great accuracy once again and that has a lot to do with you keeping them accountable for what they are doing!
Keep this up and we’ll definitely exceed our goal!
- A Leading DME Provider on Sunknowledge Services inc.
Good Morning,
Hope all is well. I just want to say thank you for all the hard work and professionalism your team is delivering. We feel that with your help, we can really turn our business around. Pr****m is always available to answer questions and concerns. We appreciate that so much. I tell him all the time how I wish we found you 10 years ago. I just wanted to take a minute to tell you how much we appreciate all you do. We have a lot of challenges still to face. So many things to learn and overcome. We can get there I believe as a team.
-- Thank You,
- M****a K*****r, Reputed Orthotics & Prosthetics Company.
Just wanted to let you know that you and your team did a great job on many levels today. Keep up the good work superman.
- J****** M*****, Leading Home Care Company on Sunknowledge Services inc.
You and your team are doing a wonderful job ! We are very fortunate to have Sun Knowledge and your expertise in the authorization process. Thanks again for all you do !
- Leading Virginia Physicians Group on Sunknowledge Services inc.
Thank you so much! this is very helpful.We are putting together a binder with our protocols and procedures in place with steps on the billing process. ( what happens when and the order ) we would like it all layed out from start to finish.So when and if a transition takes place we have some sort of a training manual that is easy to follow.The flow of a a patient visit--- first appointment to payment from insurance.So thank you for your help with this . We appreciate you and yor team. You have done a wonderful job for us at IOPS.We would highly recommend your company and especially your team. P******, I really like your professionalism and promptness with any questions and /or concerns we have had.
- M****** & Bill*** K*****, Reputed Idaho Orthotic & Prosthetic Company on Sunknowledge Services inc.
Thank you very much for your support on our call yesterday with Dr. *******. It went very well and he followed up with a text message to me stating that fact. Your professionalism and comfort with the process was well received and I really appreciated your support. Thank you very much and have a great day!
- Reputed Medical Billing and Telemedicine Company
S****** has surpassed his monthly goal and S**** is right behind him!! And, we still have 12 days left in the month! Please extend my deepest gratitude and let them both know how impressed we all are! They are proving this is a job extremely well done and we couldn't thank them enough for their hard work!! Bravo!
- DME on the West Coast
Dear Sun Knowledge team,
I wanted to take this opportunity to celebrate the one year anniversary of our working together and to thank each and every one of you for the hard work and dedication that you have committed to this project. My team always has great things to say about the working relationship with Sun Knowledge and I am very appreciative of the thoroughness and attention to detail that has been given to the project. You continue to provide excellent service and we thank each and every one of you for being an extended part of our corporate family.
We are sending a small gift in hopes that you have the opportunity to enjoy a meal together in celebration of the learning and success that has been experienced over the last year. If it was possible, I would be there right now to share that meal with you and to make a toast to our future together. We look forward to continuing to work together and to share more knowledge with you as we continuously improve our processes to optimize our outcomes as a team.
Thank you again for your commitment to the success of this project and to continuously making the extra effort to help us to be successful. Your efforts are fully recognized and we wish you all the best of health and happiness.
- Orthotics and Prosthetics clinic in the South East
Dear Sun Knowledge team,
Thank you so much for the wonderful box of Godiva Chocolates that you sent, we just received them today. That was such a sweet gesture. Working with your group has been a wonderful experience and a life saver for our office. Thanks for all of your hard work. Each and every one of our employees are very appreciative. I Hope that each and every one of you have a Very Merry Christmas and Happy New Year.
Kind Regards,
- A physician group on the East Coast
Hi Team,
Just wanted to thank you all for doing such an amazing job. You are all truly appreciated. Hope you all have a wonderful and safe weekend!!!
- Rehab Facility on the West Coast
I wanted to compliment your team for all their hard work. This makes our job at A***** Center run smoother. I am so content with how open your employees are to any changes to help us. In the short amount of time that we have worked together we are very pleased. Thank you
- Podiatry clinic in the North East
I just wanted to reach out and let everyone know that we really appreciate everything you have done for us. The accounts are always worked diligently and timely. We thank you for all that you do for us.
- Orthotics and Prosthetics clinic in the South East
I hope this e-mail finds you all well on our one year anniversary of working together. I wanted to take a moment and thank each one of you for your hard work over the past year. It has been a pleasure getting to know you and working with you on a daily basis. We have improved processes, learned new best practices, and with the summer AR project we have made huge strides in getting our company to its best version. You are invaluable members of our team. Your dedication and hard work do not go unnoticed and I hope you enjoy your meal together today to celebrate. We have enjoyed working together and look forward to our continued relationship.
- An Orthotics and Prosthetics clinic in the South East
Just wanted to let you know P**** did a great job working on a patient. He stayed on them & was instrumental in the phone appeal were we finally got them to approve it for payment. We will be getting paid $6,*** today. Great job P**** & thanks for all your help.
- Accounts Receivable Supervisor, An Orthotics and Prosthetics clinic
Thank you for all of your excellent work, and have a great weekend!
Customer Care Manager, DME on the West Coast
Your highlights below are a great summary of our talking points from earlier this week. Again we appreciate the efforts of your team and are quite impressed with the progress to this point. The below refinements are expected as part of any new partnership, particularly in our highly complex system.
We would like to add the 2nd FTE effective in April as we discussed. This will be an excellent opportunity to begin ramping up to post “trial period” operations.
Thank you again for your efforts – your team continues to meet our expectations and is actively improving our ability to serve our patients. Your efforts specifically to maintain open communications with our team has fostered the success of this effort and we look forward to expanding the effort next week and beyond.
Project Manager, An Orthotics and Prosthetics clinic on the West Coast
I really appreciate everything S****** and his team has done and is continuing to do for our company. Go Telecare DBA Sun knowledge has really streamlined our follow up process and makes having a stock and bill office more proficient. I have developed a personal friendship over the past couple of years working with S***** and he makes working with an offsite office seem like they are right next door. I would highly recommend Go Telecare to anyone interested in acquiring help with insurance billing, patient demographic, insurance verification, payment posting, or any line of business you are having issues with in house.
- Office Manager, Leading Prosthetics & Orthotics Company
How busy your days can get! Overall, I think the quality we most value is communication. It is very important to maintain good communication levels and Sun Knowledge has been great at doing so. The staff that we are actively in contact with go above and beyond by paying close attention to detail and effectively communicating their findings with us. The staff is kind and respectful and we have created a lovely partnership that we continue to look forward to.
- T***a G******o, Benefits & Eligibility Dept. Supervisor
Thank you to Sun Knowledge for an exceptional job that have provided to us. We have had such a great experience with the work they have done.
- C***y B****l, Director of Operations, US
I would like to thank everyone in Sunknowledge team for the great help in our billing process. The quality of work provided is amazing and the expectations are always met. Your effort has made a significant difference to our business. It is our pleasure working with you.
- M*****a O*****e, Billing Manager, US
"Sun Knowledge team,
I wanted to share how pleased Tom and I are with the relationship we have with the Sun Knowledge team. P***** and team are doing a great job. We finally feel that we have great visibility into what is driving our revenue cycle and that we have a capable team that lives up to our high expectations. I know that my communication style / feedback can be right to the point, but I just wanted to make clear that we are very pleased with what Sun Knowledge and P***** brings to our organization.
Also, I wanted to let you know that we have approval from our private equity backers for our Phase 2 expansion plan. We intend to grow from a network of 5 to a network of 10 by Jun-18. As with our first five centers, We will continue to exclusively target federally designated primary care shortage areas in Brooklyn and continue to provide excellent non-ER episodic care in the areas that need it most. We will have 2 leases signed next week in the Sunset Park and City Line neighborhoods in Brooklyn and aim to have those centers open by Nov/Dec. We are excited for the next phase and very happy to grow with you as a partner."
- Chief Financial Officer, Urgent Care company
Sunknowledge had been working with our affiliated entities for the past several years and had done and continues do an outstanding job. I consider Sunknowledge a part of my team. I am always very impressed with the accuracy in what they do for us, which is an array of managed care functions.
- CFO of a west coast-based major health insurance conglomerate.
Again we appreciate the efforts of your team and are quite impressed with the progress to this point. The below refinements are expected as part of any new partnership, particularly in our highly complex system....
Thank you again for your efforts – your team continues to meet our expectations and is actively improving our ability to serve our patients. Your efforts specifically to maintain open communications with our team has fostered the success of this effort and we look forward to expanding the effort next week and beyond.
- Project Manager at a leading Prosthetics & Orthotics company based in Florida
Just following up before the Christmas holiday season begins to say thank you for the great job you all are doing. Our team is very thankful for the opportunity to work with such a competent group of individuals. P******'s work in the claims department has impressed us very much. His follow up calls are always timely and very well detailed. As well, his work in summarizing our accounts receivable for strategic action was excellent. As well, N*******'s dedication to our eligibility and authorizations department has helped our local team to refocus their energies in a way that was not possible in years past. The result has been a renewed and refreshed work effort on the part of our employees. Additionally, your team’s communication with our employees has been very well streamlined and always professional, appropriate and correct.
- Senior Executive at an industry-leading practice management software company in orthotics & prosthetics, based in the south-east
We have had the pleasure of working with the Sunknowledge team throughout the few months utilizing their services for patient data entry and eligibility verification. They are a devoted and responsible team that is highly experienced in what they do. They are always concerned about the client's needs and are always there to help. I highly recommend the services offered by Sunknowledge.
- COO of a leading medical billing and credentialing company in the north-east
Your team amazed me with the manual and the amount of info you provided with that short training session.
- Practice Manager of a major dermatology group in the north-east
My firm has evaluated an outsourcing transaction with Sunknowledge. They provide superior service at a very attractive rate and have demonstrated to us their commitment to this partnership. Their expertise across various process areas in the PDP/MAPD domain and unique cost structure puts them in an incredible position to work with plans throughout the healthcare industry.
- Chairman, President and CEO of a major north-eastern Health Plan
Our company is very pleased with the administrative, and business analytical solutions which Sunknowledge delivers to our company from a quality & cost perspective. They have been a true partner in bringing industry expertise, and innovative solutions to the table. Their ability to grow with our evolving needs for higher end services such as clinical services is a significant differentiator among healthcare business process outsourcing firms.
- Executive Vice President of operations of a leading MSO
I was always against the idea of outsourcing our back-end claims processing work but I was wrong. Sunknowledge provided extraordinary deliverables on a timely basis which led to cost cutting considerably for us.
- CEO of a leading MA-PD Plan
*** implemented Sunknowledge for our substance abuse and mental health billing. A major reason we chose Sunknowledge was their experience of processing claims for the insurance companies. We figured they would know all the things that stop a claim from being processed and that would help us get paid. Their efficient and effective approach to billing allows our facility to eliminate the constant stress and headache of dealing with the insurance companies and allows us to focus on treatment of our clients. Their staff is responsive and knowledgeable of all our needs and the exciting part is that the cost is 30% less than other billing companies. Amazing! Great service, results and saves us money. We are in the process of implementing their GoTelecare telemedicine platform that is interfaced with their billing function, which will save us time and costs of clinical assessments and follow up with clients. We are pleased to recommend both Sunknowledge and GoTelecare.
- A leading drug and alcohol addiction treatment center
It has and continues to be our pleasure to work with Sunknowledge Services Inc.. We are a very busy O & P practice and having the help of a knowledgeable staff is imperative to our business. We upload charts to a secure FTP server to Sunknowledge and they take it from there. The staff is knowledgeable and very easy to work with. Any issues that we have faced have been resolved within a few days. We have conference call meetings every week to update each other on what, if anything, we need help with. I would highly recommend Sunknowledge to any office requiring the assistance in patient demographic entry, insurance verification, obtaining authorizations, billing, payment posting, and reporting.
- A major orthotics & prosthetics practice based in the south-east
I am very pleased with the overall service provided in managing my billing and insurance authorization service. To date the overall attention to my account has been highly acceptable. The staff that I interact with regularly are professional and respectful. The attention to my concerns is timely and has generally resolved any issue quickly and to my satisfaction. …I am very pleased with their performance and feel that the attention to my account is commendable. The timely reply to our questions and the professionalism of the staff has made working with your company a real pleasure. Thank you for your assistance!