Privacy Policy

Underheading

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources. This Privacy Policy applies to the website located at www.priorauthonline.com, and governs its data collection, usage and services.

  • Non-Personal and Aggregated Information Collected Automatically

    When you visit our website, we log general data, such as your domain name, the name of the webpage from which you entered our website, which pages you visit on our website, and how much time you spend on each page. We use this information to monitor use of and improve our website as well as for internal analysis. In particular, we use IP addresses to analyze trends, administer the website, and gather information for aggregate use. (IP addresses are not linked to personally identifiable information).

  • Use of Cookies

    When you visit our website, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the service/information we provide at this site and the corresponding links. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.

  • Linking to other sites

    www.priorauthonline.com may provide links to other websites, not owned or controlled by PriorAuthOnline, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. The links and information these sites contain are not monitored by us and those sites are subject to their own privacy policies and terms and conditions of use. We are not responsible for the content, accuracy, or practices of these sites nor do we endorse these sites or content provided thereon. Links to various non- PriorAuthOnline websites do not constitute or imply endorsement by PriorAuthOnline of these websites, any products or services described on these sites, or of any other material contained in them.

  • Changes to this Privacy Policy

    Changes may be brought about in this Privacy Policy Statement from time to time. When updates are made, the Privacy Policy version date (located at the top of this Policy) will also be updated to reflect that a revision occurred. We encourage you to periodically re-read this Policy to see if there have been any changes that may affect you. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

  • Personal Information You Provide

    The website at www.priorauthonline.com can be used without divulging any personal details, including the e-mail address. The website does not collect personally identifiable information unless it is expressly provided on a voluntary basis. However, if someone wishes to contact us directly, the same can be done by directly writing or calling on the contact provided below.

    PriorAuthOnline does not rent, sell, or share personal information about you with third parties or non-affiliated companies except as required by law.

  • Our endeavor towards Data Security

    To prevent unauthorized access to your personal data, maintain data accuracy, and ensure the correct use of information, we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect through this website.

  • Queries about privacy policy

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, you can contact us by email at contact@priorauthonline.com or by writing to PriorAuthOnline at:

    41 Madison Avenue, 25th Floor,
    New York, NY 10010
    USA




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What Customers Say

Underheading
  • "Sun Knowledge team,

    I wanted to share how pleased Tom and I are with the relationship we have with the Sun Knowledge team. P***** and team are doing a great job. We finally feel that we have great visibility into what is driving our revenue cycle and that we have a capable team that lives up to our high expectations. I know that my communication style / feedback can be right to the point, but I just wanted to make clear that we are very pleased with what Sun Knowledge and P***** brings to our organization.

    Also, I wanted to let you know that we have approval from our private equity backers for our Phase 2 expansion plan. We intend to grow from a network of 5 to a network of 10 by Jun-18. As with our first five centers, We will continue to exclusively target federally designated primary care shortage areas in Brooklyn and continue to provide excellent non-ER episodic care in the areas that need it most. We will have 2 leases signed next week in the Sunset Park and City Line neighborhoods in Brooklyn and aim to have those centers open by Nov/Dec. We are excited for the next phase and very happy to grow with you as a partner."

    - Chief Financial Officer, Urgent Care company
  • "Sunknowledge had been working with our affiliated entities for the past several years and had done and continues do an outstanding job. I consider Sunknowledge a part of my team. I am always very impressed with the accuracy in what they do for us, which is an array of managed care functions."

    - CFO of a west coast-based major health insurance conglomerate.
  • "Again we appreciate the efforts of your team and are quite impressed with the progress to this point. The below refinements are expected as part of any new partnership, particularly in our highly complex system. ... Thank you again for your efforts – your team continues to meet our expectations and is actively improving our ability to serve our patients. Your efforts specifically to maintain open communications with our team has fostered the success of this effort and we look forward to expanding the effort next week and beyond."

    - Project Manager at a leading Prosthetics & Orthotics company based in Florida
  • "Just following up before the Christmas holiday season begins to say thank you for the great job you all are doing. Our team is very thankful for the opportunity to work with such a competent group of individuals. P******'s work in the claims department has impressed us very much. His follow up calls are always timely and very well detailed. As well, his work in summarizing our accounts receivable for strategic action was excellent. As well, N*******'s dedication to our eligibility and authorizations department has helped our local team to refocus their energies in a way that was not possible in years past. The result has been a renewed and refreshed work effort on the part of our employees. Additionally, your team’s communication with our employees has been very well streamlined and always professional, appropriate and correct."

    - Senior Executive at an industry-leading practice management software company in orthotics & prosthetics, based in the south-east
  • "We have had the pleasure of working with the Sunknowledge team throughout the few months utilizing their services for patient data entry and eligibility verification. They are a devoted and responsible team that is highly experienced in what they do. They are always concerned about the client's needs and are always there to help. I highly recommend the services offered by Sunknowledge."

    - COO of a leading medical billing and credentialing company in the north-east
  • "Your team amazed me with the manual and the amount of info you provided with that short training session."

    - Practice Manager of a major dermatology group in the north-east
  • "My firm has evaluated an outsourcing transaction with Sunknowledge. They provide superior service at a very attractive rate and have demonstrated to us their commitment to this partnership. Their expertise across various process areas in the PDP/MAPD domain and unique cost structure puts them in an incredible position to work with plans throughout the healthcare industry."

    - Chairman, President and CEO of a major north-eastern Health Plan
  • "Our company is very pleased with the administrative, and business analytical solutions which Sunknowledge delivers to our company from a quality & cost perspective. They have been a true partner in bringing industry expertise, and innovative solutions to the table. Their ability to grow with our evolving needs for higher end services such as clinical services is a significant differentiator among healthcare business process outsourcing firms."

    - Executive Vice President of operations of a leading MSO
  • "I was always against the idea of outsourcing our back-end claims processing work but I was wrong. Sunknowledge provided extraordinary deliverables on a timely basis which led to cost cutting considerably for us."

    - CEO of a leading MA-PD Plan
  • "*** implemented Sunknowledge for our substance abuse and mental health billing. A major reason we chose Sunknowledge was their experience of processing claims for the insurance companies. We figured they would know all the things that stop a claim from being processed and that would help us get paid. Their efficient and effective approach to billing allows our facility to eliminate the constant stress and headache of dealing with the insurance companies and allows us to focus on treatment of our clients. Their staff is responsive and knowledgeable of all our needs and the exciting part is that the cost is 30% less than other billing companies. Amazing! Great service, results and saves us money. We are in the process of implementing their GoTelecare telemedicine platform that is interfaced with their billing function, which will save us time and costs of clinical assessments and follow up with clients. We are pleased to recommend both Sunknowledge and GoTelecare."

    - A leading drug and alcohol addiction treatment center
  • "It has and continues to be our pleasure to work with Sunknowledge Services Inc.. We are a very busy O & P practice and having the help of a knowledgeable staff is imperative to our business. We upload charts to a secure FTP server to Sunknowledge and they take it from there. The staff is knowledgeable and very easy to work with. Any issues that we have faced have been resolved within a few days. We have conference call meetings every week to update each other on what, if anything, we need help with. I would highly recommend Sunknowledge to any office requiring the assistance in patient demographic entry, insurance verification, obtaining authorizations, billing, payment posting, and reporting."

    - A major orthotics & prosthetics practice based in the south-east
  • "I am very pleased with the overall service provided in managing my billing and insurance authorization service. To date the overall attention to my account has been highly acceptable. The staff that I interact with regularly are professional and respectful. The attention to my concerns is timely and has generally resolved any issue quickly and to my satisfaction. …I am very pleased with their performance and feel that the attention to my account is commendable. The timely reply to our questions and the professionalism of the staff has made working with your company a real pleasure. Thank you for your assistance!"

    - CPO of a south-east based orthotics & prosthetics company